Traditional values meet modern delivery excellence
“At Love of India, we are on a mission to deliver purity and wellness rooted in traditional Indian values — from Desi Cow Ghee to Raw Forest Honey, every product is a reflection of authenticity. As a rapidly growing D2C brand, logistics plays a critical role in delivering not just products, but trust,” says Rahul Kumar, Co-Founder of Love of India. Before partnering with Amazon Shipping, they faced frequent delivery delays, high RTOs and poor success rate in prepaid orders, low visibility in transit updates, and lack of responsive support from aggregator platforms.
Building a foundation of tech-enabled growth
They chose Amazon Shipping for their pan-India network and strong delivery infrastructure, tech-first reliable platform, and “most importantly, the incredible support from their account management team— their timely guidance, support in commercials, mid-mile coordination, and last-mile delivery execution has made a real difference in our logistics journey.” The platform integration has been smooth and reliable, with order syncing, tracking updates, and NDR handling becoming significantly faster. Their geo-code-based routing has improved address accuracy, especially in Tier 2 & 3 cities, leading to higher first-attempt delivery success and reduced RTOs.
Achieving breakthrough performance
“In just 30 days of going live, we shipped 10,000+ orders with a 98% success rate on prepaid deliveries and 94% overall delivery success.” Amazon Shipping’s robust network has enabled them to expand their delivery coverage rapidly. “Smooth deliveries and accurate timelines have improved our customer satisfaction rate significantly, leading to higher repeat purchases and organic word-of-mouth growth.”
Partnering for future growth, together with Amazon Shipping
“At Love of India, we’re on a mission to bring authentic, high-quality Indian wellness products to households across the country — and eventually, globally. As we scale to 20,000+ orders/month, launch new SKUs, and expand across multiple Partners Platforms, a strong logistics partner is non-negotiable.” They value Amazon Shipping’s scalable infrastructure, supportive team, and reliable experience. “With Amazon Shipping by our side, we’re not just delivering parcels — we’re delivering trust, speed, and the real taste of India.”
The power of partnership
“What truly sets them apart isn’t just the logistics — it’s the people behind the process. From onboarding support to real-time issue resolution, the Amazon Shipping team has gone above and beyond to ensure smooth operations.” They appreciate transparent communication, proactive coordination, quick escalation handling, and flexibility during peak load and weather disruptions.
