A fragile or high-value item packed today can either arrive intact or become a refund, a damage claim and a customer who may not order again. Screens, glass and internal components can fail after a single drop in ways a soft-goods return usually does not, which is why sellers shipping breakable or expensive products need a different playbook from standard dispatch.
Five Ways to Reduce Transit Damage and Protect Your Claim
- Match packaging to the product. Multi-layer cushioning and correct box sizing are what most protect a fragile shipment, and the first thing a courier checks before honoring a claim.
- Declare the real value. Default liability without coverage sits well below actual value. Under most Indian courier partners’ standard terms of carriage, an uncovered shipment’s default liability is capped somewhere between ₹2,000 and ₹5,000, regardless of the product’s real worth. Optional declared-value coverage costs a small fraction of that risk, commonly priced between 0.25% and 0.60% of a shipment’s invoice value. Undervaluing to save that fee caps any payout at the lower, declared figure.
- Route by category, not lowest rate. Match the courier to the product, since a partner reliable on apparel is not automatically reliable on glass or electronics.
- Document before dispatch and at delivery. Photograph the packed item; ask customers to photograph the box before opening it. This is what turns a disputed claim into an approved one.
- File claims fast. Most Indian courier partners set a firm claim window, commonly 3 days from delivery confirmation, after which a claim will not be entertained regardless of evidence. Late filing and packaging faults are the most common reasons claims get rejected.
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Any item that can break, chip or shatter from a drop or impact, including electronics, glassware, ceramics and jewelry.
It varies by courier and is capped well below actual value. Under most Indian courier partners’ standard terms of carriage, default liability on an uncovered shipment falls somewhere between ₹2,000 and ₹5,000 per parcel. Either way, expect a fraction of the product’s real value without added coverage.
Most Indian courier partners expect a claim within a few days of delivery, commonly around 3 days from delivery confirmation, with photographic evidence attached. Claims filed after that window are typically not processed regardless of evidence quality.
No. Recovery is capped at the declared value, not actual worth. The fee itself is small, commonly priced between 0.25% and 0.60% of a shipment’s invoice value, which is a modest cost against the risk of an uninsured high-value loss.
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